1. Returns and Refunds
At SecretBeauty.in, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return policy carefully to understand your options.
2. Returns Eligibility
- We accept returns within 7 days from the date of delivery.
- To be eligible for a return, the item must be in its original condition, unopened, unused, and with all original packaging and tags intact.
3. Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened, used, or damaged by the customer.
- Items without their original packaging or tags.
- Personal care and hygiene products for safety and health reasons.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org within 7 days of receiving your order to request a return authorization.
- Provide your order number and a detailed reason for the return.
- Once your return request is approved, our courier person will collect the item from your provided address within 7 days.
- We will inspect the returned item upon receiving it to ensure it meets our return eligibility criteria.
- If the return is approved, we will process a refund to your original payment method within [X] business days.
Return Shipping Costs:
- SecretBeauty will cover the return shipping costs.
6. Refund Process
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed to the original payment method within 7 business days.
We currently do not offer direct exchanges. If you need a different product, please follow the return process as described above and place a new order for the desired item.
8. Contact Us
If you have any questions or concerns about our return policy, please contact us at email@example.com. We are here to assist you and ensure a smooth and satisfactory shopping experience.